Seashells important safety information

This section is for our guests and contains important safety information about Seashells holiday apartment.  Please take the time to read it thoroughly, especially the fire safety advice and escape plan, to ensure your safety and wellbeing during your stay.  All this information is also included in our house file at the apartment.


Emergency telephone numbers and addresses

Property address

Seashells, 16 Kingsley Cove, Sandy Road, Porthtowan, TR4 8UD

Contact (issues/enquiries)

Mrs Jenny Davies 01208 76197,  My mobile number is provided in your pre-arrival email and in the apartment in case of emergency.

Emergency police/Fire/Ambulance/Coastguard: 999

Police: Tel 101 (non-emergency)


Minor injuries unit: Camborne Redruth Community Hospital, Barncoose Terrace, Barncoose, Redruth, Cornwall, TR15 3ER. Tel 01209 318000

A&E: Royal Cornwall Hospital (Treliske), Truro, TR1 3LQ.  Tel 01872 250000


St Agnes Surgery, Pengarth Road, St Agnes, TR5 0TN, tel 01872 553881,


St Agnes Dental Practice, York House, 9 British Road, St. Agnes, TR5 0TX.  Tel 01872 552353. Emergency dental helpline 01872 354375.


Boots Pharmacy, 55 Vicarage Rd St. Agnes Cornwall TR5 0TH.  Tel 01872 552340


Apartment safety

Please supervise children in the apartment as you would at home, especially when the cooker is in use.  Be aware that like any radiator the heaters can get hot – if you are concerned you can change the mode to ‘cool’ using the middle 'Mode' button on the control panel (a crescent moon will appear at the top of the display), or turn the temperature down slightly using the minus button when in the 'on' mode (sun at top of screen).

The windows are usually left unlocked for fire safety as most windows are not easily accessible to young children and there is a deck outside the second bedroom with bunkbeds.  However, if you would prefer to lock them for child safety, the keys are on the top shelf of the kitchen wall cupboard that contains plates, cups etc.  If you do this please be sure to leave the keys near the windows where you can access them quickly and easily in an emergency.

Please also be aware that there are cleaning chemicals under the sinks in the kitchen and the bathroom.  Although these all have child-safe tops, please move them somewhere safe if you are concerned.

There is a first aid kit under the sink if you need it.


Beach safety

Cornwall's beaches are beautiful but can also be very hazardous – sadly every year there are a number of fatalities due to people underestimating the dangers.

Please read the RNLI beach safety leaflet in the leaflets file and always swim or surf between the red and yellow or black and white flags. Always heed the advice of the lifeguards and listen out for their instructions when enjoying the water as they have a difficult job to do when the beach is busy and the conditions are challenging.

Storm watching is particularly hazardous and again can lead to loss of life if people get too close to the edge. A rogue wave over rocks, piers, breakwaters or seafronts can easily sweep people out. Please enjoy the waves from a safe distance if conditions are hazardous.

Also, watch out for the tidal cut-off between Porthtowan and Chapel Porth and only attempt the walk on an outgoing or low tide – it comes in very quickly along this stretch and may not be possible at all on small (neap) tides. The tide clock in the apartment is only a guide – always check the tide times using the little yellow booklet provided (in the leaflets file) in case the tide clock has gone slow or fast.


Fire safety and fire escape plan

The fire extinguisher and fire blanket are located on the kitchen windowsill.  There are torches on the windowsills in the living room and twin bedroom, and emergency lights in the sockets in the hall and double bedroom.  There are spare batteries to the left of the top shelf of the kitchen wall cupboard above the toaster.

Please reduce the risk of fire by:

  • Not smoking in the apartment;
  • Switching off electrical appliances when not in use;
  • Supervising children and not leaving the cooker unattended when in use;
  • Reading the instructions on the fire extinguisher and fire blanket (in the kitchen);
  • keeping the keys in the external door to the apartment or in a nearby easily accessible place (please make sure everyone knows where they are).

If there is a fire:

  • Only tackle the fire with the fire extinguisher provided (kitchen windowsill) if you feel safe to do so. Keep yourself on the fire escape route side of the fire;
  • Assemble all residents in the hallway, closing internal doors behind you if it is safe to do so;
  • Exit the apartment through the main external door if it is safe to do so. Adults should help children and less able bodied people if necessary;
  • Phone 999 from outside the property.

If the main exit is blocked by fire:

  • If the main exit of the apartment is blocked, assemble all residents in the living area and close the hallway door behind you;
  • Use clothing or damp tea towels to block the bottom of the hallway door;
  • Phone 999 using the phone in the living area;
  • If necessary, lean out of the window to breathe and shout for help;
  • If you need to break the widow, use a heavy object (eg the fire extinguisher) and aim for the corner of the window, not the middle;
  • Fire Service advice states that you should not escape from the window unless you are in immediate danger from the fire. If there are two adults, then one should drop (not jump) first to enable children to be lowered before being dropped.  Throw out the sofa cushions first to cushion the landing.