Obviously the situation regarding Covid-19 is fast moving and we are doing our best to keep up with the latest updates from the government, which will be regularly updated here.
At the moment it's looking likely that we will be able to open on 4th July, although this is not officially confirmed yet. All guests booked before this date have had their stays refunded or re-booked for a later date. We won't request final payments for any booking after this date until we have it confirmed that we can open.
When we reopen there will be protocols in place to protect ourselves and our guests and we will adhere to all government guidelines regarding this. It is likely there will be enhanced cleaning protocols in place, and possibly other measures the government deem necessary.
We expect all our guests to act within the social distancing rules in place at the time of your booking. Importantly, you must not come to the apartment if you have been or suspect you have been exposed to the virus, or develop symptoms, and must therefore self isolate at home. Equally, if you have been exposed or develop symptoms during your stay, you must leave the apartment for home immediately and inform us of this.
We will offer a full refund or re-booking (whichever you prefer) if we must remain closed at the time of your booking. If you are unable to come due to the need to self isolate at home, we will offer to re-book your stay for a later date. If you need to leave halfway through your stay for this reason, we will offer the unused portion of your stay (after the cleaner's fee has been deducted) towards a further holiday with us.
Our full terms and conditions, including our Covid-19 policy, for new bookings can be found here. For current bookings the terms and conditions you booked under apply, plus the policies in our new terms and conditions (summarized above) for Covid-19 if it is not mentioned. You may wish to take out travel insurance to protect you from any losses associated with you needing to cancel your holiday.
We will be in touch with all our future guests as soon as we have government confirmation of any change of policy regarding their booking. If you have any worries or concerns in the meantime please do get in touch.